Privacy Policy

1 Business Information

2 Information We Collect

When you contact us, request a quotation, or submit an enquiry through our website, we may collect information such as:

• Name
• Phone number
• Email address
• Pickup location
• Delivery location
• Preferred moving date
• Type of moving service required
• Details about your shifting requirements
• Information submitted through enquiry forms
• Any other information you voluntarily provide to us

We collect information that is reasonably necessary to respond to your enquiry and provide our services.

3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through our website, hosting services, analytics tools, or advertising technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referral source
• General website usage information
• Advertising and campaign information

This information may be used to improve our website, maintain security, understand website usage, and measure advertising performance.

4 How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Provide free quotations
• Understand your packing and moving requirements
• Contact you regarding your enquiry
• Provide packing and moving services
• Coordinate and schedule services
• Provide customer support
• Improve our website and services
• Measure advertising and marketing performance
• Maintain website security
• Prevent fraudulent or unauthorized activity
• Comply with applicable laws and legal requirements

5 Enquiry Forms

If you submit your information through an enquiry or quotation form on our website, we may use that information to contact you regarding your request.

For example, if you provide your name and phone number to request a free moving quotation, we may contact you by phone, WhatsApp, SMS, or email to understand your requirements and provide information about our services.

Submitting an enquiry does not automatically create a booking or service agreement.

6 Phone, WhatsApp and Email Communications

If you provide your phone number or email address, we may contact you regarding your enquiry, quotation, booking, or requested services.

Communication may take place through:

• Phone calls
• WhatsApp
• SMS
• Email

We use the information provided to communicate with you and assist with your packing and moving requirements.

7 Free Quote Requests

When you request a free quote, we may ask for information such as:

• Your name
• Phone number
• Pickup location
• Destination
• Moving date
• Type of shifting required
• Other relevant moving details

This information helps us understand your requirements and provide an appropriate quotation.

8 Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly
• Improve website performance
• Understand website traffic
• Measure advertising performance
• Understand how visitors interact with our website
• Improve the user experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9 Google Ads and Advertising

Trichy Royal Packers & Movers may use online advertising services, including Google Ads, to promote our packing and moving services.

Advertising technologies may use cookies, tags, pixels, or similar technologies to measure website visits, conversions, and advertising performance.

For example, when a visitor clicks on an advertisement and visits our website, advertising technologies may help us understand that the visit came from an advertising campaign.

Third-party advertising providers may process information according to their own privacy policies and terms.

10 Analytics

We may use website analytics services to understand how visitors use our website.

Analytics information may include information such as pages visited, device information, referral information, and general website usage.

This information may be used to improve our website, services, and advertising campaigns.

11 Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary to operate our business, provide requested services, operate our website, or comply with legal requirements.

This may include sharing information with:

• Website hosting providers
• Website technology or maintenance providers
• Analytics providers
• Advertising providers
• Communication service providers
• Service partners involved in providing requested services
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where legally required

We aim to share only information that is reasonably necessary for the relevant purpose.

12 Third-Party Websites and Services

Our website may contain links or features provided by third parties, such as maps, WhatsApp, social media platforms, advertising services, or other external services.

Third-party websites and services have their own privacy policies and terms.

Trichy Royal Packers & Movers is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of third-party websites before providing personal information.

13 Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

14 Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to enquiries
• Provide requested services
• Maintain business records
• Provide customer support
• Resolve disputes
• Prevent fraud or misuse
• Comply with applicable legal requirements
• Protect our legitimate business interests

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and record-keeping requirements.

15 Your Privacy Choices

Depending on applicable law, you may contact us to:

• Ask about personal information we may hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Ask questions about how your information is used
• Withdraw consent where processing is based on consent

We may need to verify your identity before responding to certain requests.

16 Children's Privacy

Our website and services are intended for the general public and are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter.

17 Sensitive Information

Please do not submit unnecessary sensitive personal information through our website enquiry forms.

Only provide information reasonably required for your packing, moving, quotation, or service requirements.

18 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, advertising practices, business operations, or applicable legal requirements.

Any changes will be published on this page with an updated "Last Updated" date.

We encourage visitors to review this page periodically.

20 Effective Date

This Privacy Policy is effective from August 26, 2026.