Refund & Cancellation Policy

1 Business Information

2 General Refund Policy

Refund eligibility depends on the nature of the service, the stage of the booking, any advance payment made, and costs already incurred for the customer's service.

We will review refund requests on a case-by-case basis and communicate the applicable refund amount, if any.

Not every payment or booking is automatically refundable.

3 Cancellation by Customer

If you need to cancel a confirmed booking, please contact us as soon as possible using:

• Phone: +91 72000 78880
• Email: trichyroyalpackersandmovers@gmail.com

The refund, if applicable, may depend on how much advance notice is provided and whether expenses have already been incurred for the booking.

Where services have already been arranged or expenses have already been incurred, those amounts may be deducted from any applicable refund.

4 Cancellation Before Service Commencement

If a customer cancels before the agreed service has commenced, we will review the cancellation and determine whether an advance payment or other amount is eligible for refund.

Any non-recoverable expenses already incurred in connection with the booking may be deducted from the refund amount.

5 Cancellation After Service Commencement

Once packing, loading, transportation, unloading, or another agreed service has commenced, the amount paid may not be fully refundable.

Any refund will depend on the services already performed, expenses incurred, and the specific circumstances of the cancellation.

6 Customer-Requested Changes

If a customer changes the moving date, pickup location, destination, type of service, quantity of goods, vehicle requirement, or other important booking details, the price and availability may change.

Additional charges may apply where the change results in additional work, transportation, materials, or other costs.

7 Cancellation by Trichy Royal Packers & Movers

In circumstances where we are unable to provide a confirmed service, we will communicate with the customer and, where applicable, discuss rescheduling or refund options.

If a refund is applicable, the amount will be determined based on payments received and any applicable amounts that have already been incurred or are non-recoverable.

8 Non-Refundable or Non-Recoverable Costs

Certain costs may not be refundable where they have already been incurred for the customer's booking.

Depending on the circumstances, these may include:

• Packing materials already purchased or used
• Labour already provided
• Transportation or vehicle arrangements
• Loading or unloading services already performed
• Third-party charges
• Other reasonable expenses directly related to the booking

Any applicable deductions will be communicated to the customer.

9 Refund Processing

Where a refund has been approved, we will communicate the refund amount and applicable process to the customer.

Refunds will generally be processed using the original payment method where reasonably possible.

The time taken for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.

10 How to Request a Refund

To request a refund, please contact us with:

• Customer name
• Phone number
• Booking or enquiry details
• Payment details or transaction reference, where applicable
• Reason for the refund request

Contact Details

• Phone: +91 72000 78880
• Email: trichyroyalpackersandmovers@gmail.com

We will review the request and communicate the outcome.

11 Disputes and Concerns

If you have a concern regarding a payment, booking, cancellation, or service, please contact us first so that we can review the matter and attempt to resolve it fairly.

We encourage customers to contact us as soon as possible regarding any payment or service-related concern.

12 Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14 Effective Date

This Refund & Cancellation Policy is effective from August 26, 2026.